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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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Activity overview

Latest activity by Jonny Yeu
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    Jonny Yeu commented,

    You're welcome, Mike! Please feel free to message us anytime you have any questions.

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    Jonny Yeu commented,

    Hey Michael, this would depend on the number of transitions per layer and your transition length. Since Palette+ creates a buffer of filament during a print and each transition takes some time to c...

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    Jonny Yeu commented,

    Hi Thierry, currently Chroma is only available in English. We are working with our distributors and resellers around the world to hopefully offer support in other languages in the near future.

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    Jonny Yeu commented,

    That's definitely strange! Let me check the support e-mail and get back to you shortly.

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    Jonny Yeu commented,

    Great to hear, Tyrone. No, we didn't make any changes to the preset printer profile we provided in Chroma, it should work just fine with your printer. Please let me know if you run into any other q...

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    Jonny Yeu commented,

    Thanks for your feedback, Andy! We've really appreciated your patience and persistence with Palette+ and really enjoy seeing the prints that you're sharing on our Facebook page. Happy Printing!

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    Jonny Yeu commented,

    Hi Marco, I'm sorry to hear that you're running into these issues. I've just sent you an e-mail regarding next steps, but if your Palette+ is turning off during calibration, it could be due to a fe...

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    Jonny Yeu commented,

    Hey Luke, we're sorry to hear that you ran into this error message! Could you try to relaunch Chroma after rebooting your computer and with all other apps closed?  Once you can access Chroma, there...

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    Jonny Yeu commented,

    Great to hear, Tyrone! We have a setup guide specifically for R2s, you can find it here: http://mm3d.co/robo-setup Please let us know if you run into any questions!

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    Jonny Yeu commented,

    Hi Johan, that's great to hear! The print looks great, and I really appreciate you taking the time to share the issues you were experiencing and eventually overcame. Thanks for your patience with t...