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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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Activity overview

Latest activity by Jonny Yeu
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    Jonny Yeu commented,

    Hey Darren, we usually don't have people asking for larger transition towers! And we also usually don't see bleeding in filaments with the settings you've set for your Palette. When you do Splice D...

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    Jonny Yeu commented,

    Hi Jay, at this time, Chroma is not be able to provide you with an estimated print time as it can depend on many factors (# of transitions, # of colors, transitions per layer, printer settings, etc...

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    Jonny Yeu commented,

    Great to hear! And thank you for letting us know. Please don't hesitate to reach out if you ever have any questions or if you run into this issue again. Happy printing!

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    Jonny Yeu created an article,

    Flexible Filament Jam Troubleshooting

    These support articles are for users who are experiencing jams while printing with flexible filaments (such as TPU). This includes fixes for: Cooling Rack Slip Ingoing Drive Gear Jam Merger Jam F...

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    Jonny Yeu created an article,

    Plastic Washer

    If you're experiencing static issues with your Palette™/Palette+™ leading to screen issues, you can print these plastic washers to install between the screws and the screen. You will need to print ...

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    Jonny Yeu commented,

    Hey @Bellatrixzen, we're sorry to see that you're experiencing some static issues. It's something that we're looking into and constantly trying to solve. So far, we've found two short-term solution...

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    Jonny Yeu created an article,

    TPU Conversion Kit Parts

    Print these parts before proceeding with the Palette+ TPU conversion found here.Download the STL here. Cooling Rack Replacement Merger Guide Drive Covers

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    Jonny Yeu created an article,

    TPU Conversion Kit

    This article helps users convert their Palette+ to assist with PLA-to-TPU printing. Before proceeding with the installation, please print the necessary conversion part STLs found below. STL Files...

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    Jonny Yeu created an article,

    Splice Tuning

    To access our Splice Tuning Guide, please click here.  

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    Jonny Yeu commented,

    There's been an update to this question! In Chroma, you can select "Movement Pauses", where your printer's nozzle continues moving during the pinging process. This can be found in your Pr...