Avatar

Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

  • Total activity 606
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 3 users
  • Votes 55
  • Subscriptions 247

Activity overview

Latest activity by Jonny Yeu
  • Avatar

    Jonny Yeu commented,

    Hi Zia, yes, we have resellers in the UK including iMakr and Emvio Engineering. You can find our full list of resellers here: http://mm3d.co/resellers

  • Avatar

    Jonny Yeu commented,

    Hi Hans, thanks for your question! There's certainly advantages to both the Prometheus and Palette+ systems, and it depends on what you would like to accomplish with your 3D printing setup. The mai...

  • Avatar

    Jonny Yeu commented,

    Hi Danal, yes, Palette+ is compatible with printers which use Octoprint, but doesn't connect directly with Octoprint. So you can create a printer file from Chroma and print it with Octoprint? We ha...

  • Avatar

    Jonny Yeu commented,

    Hi Eric, the current version of Palette+ does not contain the TPU conversion pieces built in, but we have the STL and installation instructions here: http://mm3d.co/tpu-conversion Palette+ doesn't ...

  • Avatar

    Jonny Yeu created a post,

    Chroma 2.1.1 Update

    We've just released Chroma update 2.1.1! You can update directly from Chroma or on our website: http://mm3d.co/chroma This update includes: Improvements to Chroma's progress bars when opening and ...

  • Avatar

    Jonny Yeu commented,

    Sorry for the misunderstanding, K.P.! You should be able to replace it with another stepper driver as long as it has the right orientation and pin connection and has a tuning of 750 mV.

  • Avatar

    Jonny Yeu commented,

    Hi K.P., It would be the four on the CNC shield at the bottom of the elec plate:

  • Avatar

    Jonny Yeu commented,

    Thanks for the pictures, Larry, your splices actually look fine, they don't look too thin/thick to create friction to cause failure. I just wanted to clarify, how are your prints failing? Does your...

  • Avatar

    Jonny Yeu commented,

    Hi Larry, could you please share some more pictures of your splices? If the failures are caused by slippage/friction, it could still be due to the splice quality.  After you used Splice Tuning mode...

  • Avatar

    Jonny Yeu commented,

    Great to hear, Larry, it may have had something to do with the old firmware version. We were experiencing issues in the past with splices and made changes in our newest update. Please make sure tha...