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Jonny Yeu

As Mosaic's Customer Success Lead, I aim to make your Palette experience as enjoyable as possible. Send me a message anytime!

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Activity overview

Latest activity by Jonny Yeu
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    Jonny Yeu commented,

    Thanks for letting us know, great to hear that you solved the issue! Please let us know how your testing goes with PLA, and don't hesitate to reach out with any further questions.

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    Jonny Yeu commented,

    Thanks for sharing, Gibben! We appreciate the kind words and are happy that we were able to work together to solve your Palette issues. Please don't hesitate to reach out with any questions!

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    Jonny Yeu created a post,

    Chroma 2.2.0 Released! Smaller transition towers, more printer profiles, and transition options!

    Hey everyone, We're very excited to release the Chroma 2.2.0 update. It includes several beta/advanced settings, and helps reduce waste and print times. - Chroma > Help > Check for Updates- C...

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    Jonny Yeu commented,

    Thanks for the picture, it does look like the splices are not working due to high Heat and Compression values because of the size of your penetration cone. It looks like Palette+'s drives may be pr...

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    Jonny Yeu commented,

    Hey Mr. Echeyne, those Heat values are a bit high, I would check your hot tool alignment to ensure that the hot tool is completely covering the splicer tube and providing the optimal amount of heat...

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    Jonny Yeu commented,

    Hi Jeff, I just sent you an e-mail regarding these errors, could you please send us your GCode files and your Simplify3D profile (.fff)? This will allow us to see what is causing the issues you're ...

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    Jonny Yeu commented,

    Hi Larry, Gradient Mode would not have a transition tower, it would transition directly in the print. If you'd prefer to have color changes in set intervals, it may be better to use Pattern Mode, w...

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    Jonny Yeu commented,

    Hi Edison, please send your G-code, slicer profile, and Chroma profile to support@mosaicmanufacturing.com and we'll get back to you as soon as possible.

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    Jonny Yeu commented,

     HI Justin, it looks like the assignment of parts in Simplify3D may be incorrect. Were you able to follow the steps in this tutorial video: http://mm3d.co/simplify3D If you have and you're still ge...

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    Jonny Yeu commented,

    Hi John, you can definitely shorten this tube, but the length would still need to be long enough so that it can reach each corner of your printing area without causing any extreme bends or pressure...