If you're experiencing a situation where you are getting thin splices which are easily broken, there may be several possible causes:
- Palette™/Palette+™ is not making splices properly. A way to check this would be to run Splice Demo > Without Printer mode. This allows you to feel and inspect the splices yourself to see if they appear too skinny or too wide in diameter, or if they are irregular in any other way. If you find that splices are too thick or too thin, please click here.
- The printer, Scroll Wheel, and/or Palette/Palette+ are not optimally positioned. Re-positioning the Scroll Wheel might help alleviate some stress on the filament between the encoder and the pinch wheel, and you would also want to make sure that there are no extreme bends in the Teflon tubing. You can see some positioning suggestions in our Setup Guide.
- Ensure that the Teflon tube clip is secured to your printer's extruder. Constraining this tube should help protect your splices and make sure they're not undergoing any significant stress. If the Teflon tube clip you received with your Palette/Palette+ does not fit comfortably on your extruder, we have other models you can try here.
If you have tried all these options and are still running into broken splice issues, please contact us at email@example.com.